OneLine
Our digital service, One Line, serves as a mediator between employees and supervisors in the food service industry. It aims to empower workers and to allow them to feel safe and comfortable by alleviating their stress through features that inform and remind them of their legal rights, as well as train them for a variable work environment.
Software
Figma
Collaborators
Kavitha Krishnan
Rose Hsaio
Kalina Luong
Kort Maeda
Course
Interface Design 2
Instructor
Thomas Ham
Duration
8 weeks
Defining the Problem Space: Food Service Industry
The food service industry is known for its high-pressure environment, variable work conditions, and frequent conflicts between employees and supervisors. This creates a significant need for an app that serves as a mediator and support system, as this industry is often many people’s first work experience.
Our Mission
We are committed to transforming the food service industry for employees and managers by creating a digital platform that informs, advocates for, and empowers young workers. Our mission is to support both employees and managers in navigating and creating safe work environments through stress alleviation, legal rights education, and adaptable training.
Competitive Analysis & Positioning Matrices
After defining our problem space and how we wanted to solve it, we analyzed competitiors and inspiration to gain insight on useful features that could be integrated into our application. After a thorough analysis of each competitor, we placed them on these positioning matrices and estimated where we would like our application to land as well.
We continued to be guied by our 'How Might We' questions, which included How Might We… Make younger workers feel safer in their workplace? Make young workers more knowledgeable in their service rights? Make young workers feel empowered to advocated for their rights? Remind young workers to follow service policies and benefits?
Workshops
To get a better idea of how our application would function in the real world, our team designed and ran two hour-long workshop with the participation of another team from our class. For our first workshop, we had our participants share their relevant experiences, go through role-playing scenarios, draw vision boards, and share what they would like to see in our application. For our second workshop, we had our participants draw concept cards for possible application features.
We used these insights to find commonly desired features and key takeaways to keep in mind moving forward.
Development
After further ideation and drafting of prospective features based on user feedback, our team created 3 different personas of users who work in food service. For each persona, we created a scenario where they would use our app. For each scenario, we crafted storyboard that each incorporate some use of our application from various touchpoints. For each of our 3 stories, we created a low fidelity interaction model to piece together how our app would function.
To begin designing the screens, we created multiple style tiles exploring different usages of font pairings, icons, colors, and components. We applied these to some of our screens.
